RETURNS

Return Policy

Here at V’COSHAI , we DO NOT offer refunds! We do offer returns for store credit within 14 days of receipt of your delivery. Please click here to submit a return request. 

All items MUST be returned in protective packaging to reduce damage during handling.


Damaged returns will NOT be accepted. Please note that shipping and handling fees are non refundable.

Returns must be unworn, unaltered, and unwashed with all tags attached. NO EXCEPTIONS. If we find any defects on the merchandise, signs of wear or smell we reserve the right to decline your return. 

The following items are excluded and cannot be returned:

  • All accessories including sunglasses, jewelry, hats and handbags
  • Free gifts or promotional items
  • Items marked FINAL SALE
  • Bodysuits
  • Items with built in undergarments
  • Swimwear
  • Lingerie
  • Worn items
  • Items with scents, deodorant, and signs of wear.
  • Shipping fees

 

  • You have 14 days of receipt of your shipment  to return your item. All returns are refunded via store credit in the form of a V’COSHAI gift card.  The store credit will be emailed to the email address attached to your order
  • International orders have a return window of 21 days from the date your order ships.
  • Customers are responsible for the shipping cost of all returns. 

 

FAQ for regarding returns:

 

Can I get my money back?

Store Credit will be issued for ALL returns. Refunds are not available.

What if my order is faulty or damaged?

Please reach out to us at customercare@vcoshai.com within 48 hours. 

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. 

If you receive the wrong item or a faulty product we will cover the return cost.

How soon will I receive my store credit?

Once we have received your return please allow up to 1-3 business days for your store credit to be issued.

Still have questions? Email us at customercare@vcoshai.com with your full name and order number. We will get back to you as soon as possible.  Please note, our Customer Service team is available Monday- Friday between 9am pst and 6pm pst. If you send an email outside our regular business hours please allow one business day for a response. 

Return policy updated June 10, 2022. By making a purchase on www.vcoshai.com ,  you agree to this return policy.